Description:
The Reservations Crew is charged with providing exceptional customer service through one-on-one Customer telephone contact to schedule air travel on JetBlue Airways flights. The Reservations Team must meet Customer needs through prompt response times to inquiries, registrations, and other general Customer requests. The Reservations Crew must be flexible and able to work at any time, must possess effective problem solving skills, must consistently provide exceptional customer service, and must be willing and able to contribute to the development of a growing team environment. After initial training has been successfully completed, Crewmembers will take reservations from home.
Essential Functions:
* Handle calls regarding general information about airline travel on JetBlue Airways in Spanish and English
* Respond to emails and other correspondence regarding Company products
* Resolve general customer service concerns through effective customer service techniques
* Ad hoc projects as assigneddf-tc
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Experience/Skills:
* High School Diploma or General Education Development (GED) Diploma
* Fluently speak, read, write, and translate accordingly in Spanish and English
* Previous reservation and/or call center experience preferred but not required
* Two (2) years of customer service experience
* Able to type twenty five (25) words per minute
* Flexible and able to work at any time, including nights, weekends, and holidays
* Provide one telephone lines and a high-speed internet connection (minimum 256K connection speed)
* Provide a safe and professional office-work environment, free from background noise and distraction
* Live within the local calling area
* Regular attendance and punctuality
* Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
* Well groomed and able to maintain a professional appearance
* Pass a ten (10) year background check and pre-employment drug test
* Legally eligible to work in the country in which the position is located
* When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
Knowledge, Skills, and Abilities:
* Proficient with Microsoft Office suite, Outlook and Explorer
* Excellent verbal (telephone) and written communication skills
* Strong customer service skills to provide the JetBlue experience to every Customer, every time
* Excellent organizational skills
* Effective research skills including the ability to analyze information and make determinations in accordance with Company guidelines
* Ability to send and receive email correspondence
* Ability to initiate searches for miscellaneous travel-related information on the Internet
* Ability to work independently and in a team environment
* Highly motivated self-starter with the ability to multi-task
Working Conditions:
Equipment:
* Office computer, telephone, and other office equipment
Work Environment:
* At-home office environment
Physical Effort:
* Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as
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